CUSTOMER PRIVACY STATEMENT/POLICY
The “Data Controller”* is Shahjalal Express LTD. Our registered office is 231 East India Dock Road, Poplar, London, E14 0EG, which is registered with the Registrar of Companies in England and Wales as a limited liability company. In this document, “we”, and “us” refers to Shahjalal Express LTD and “you” refers to our customers.
This privacy statement sets out our current policies and demonstrates our commitment to your privacy. We are obliged to inform you that any personal information we have about you has a high level of protection against any unauthorised or accidental disclosure, access or deletion. We have strict security procedures covering the storage and disclosure of your information to prevent unauthorised access to comply with the General Data Protection Regulation (GDPR). Shahjalal Express LTD will only process personal data for the purpose it was collected for. If we intend to process data other than for specified use, we will contact you before undertaking further processing.
PERSONAL INFORMATION WE COLLECT
Shahjalal Express LTD may obtain the following personal information about an individual: We can collect identity data which may include your title, first name, last name, maiden name, phone number and date of birth. Your contact information such as Your email address and telephone number (or any telephone number used to call our office/customer services) Your demographic information such as age, education, gender, and interests Evidence of Your identity (for example passport, Driving licence or other Government issued photo ID) unique identifiers such as username, account number and password Your payment details or other financial data, e.g.: Your bank or payment method provider’s name, or your account number, sort code and billing address Shahjalal Express LTD does not collect any sensitive data about its customers. Sensitive data refers to data that includes details about race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data. We also collect from You information in relation to other people (e.g.: details of the beneficiary/recipients of Your money transfers), where You provide us with such information. By providing us with such information you confirm that you have obtained any necessary permission from such persons to the reasonable use of their information for such purposes in accordance with this notice, or are otherwise permitted to give us this information on their behalf. Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.
SOURCE OF INFORMATION (COLLECTION OF INFORMATION)
Shahjalal Express LTD can collect personal data through a variety of sources:
Information You give to us when You use our services. If You use our services You will need to provide certain information including Your name, address, contact number and other details along with remittance amount, as well as the name and other details the recipients of the money transfers that you instruct us to carry out.
Other information You give to us. This is information about You that You give us by filling in forms (e.g.: the “contact us” section) or by corresponding with us by phone, e-mail or otherwise. It includes, for example, information You provide when You register with us to contact You.
Social Media. Depending on Your settings or the privacy policies for social media and messaging services such as Facebook, LinkedIn and Instagram, You might give us permission to access information from those accounts or services.
Other Sources. We may receive information about You from other sources, including publicly available databases and combine this data with information we already have about You. This helps us to update, expand and analyse our records and provide services that may be of interest to You.
USE OF INFORMATION
Our primary purpose in collecting user information is to provide You with a safe, smooth, efficient, and customised experience and to provide the services You have requested from us. We may also use the information that You have provided to ensure that the content on our site is presented in the most effective manner for You. We process personal information for the following reasons to: Manage our relationship with our customers. Deliver products and services. Make and manage customer payments. Manage fees, charges, interest and debt recovery. Detect, investigate and prevent financial crime. Comply with the laws and regulations that apply to Shahjalal Express LTD. Respond to complaints and in seeking to resolve them. Ensure that it carries out its business in an effective and efficient manner.
LEGAL BASIS OF PROCESSING
Shahjalal Express LTD applies the following legal basis in its processing of personal data: When it has obtained clear consent from the Data Subject for a specific purpose i.e. Marketing. When it takes specific steps to enter into a contract or performs its contractual obligations such as providing services to its customers. When it performs its legal or statutory obligations such as reporting to regulators or sanction screening. Shahjalal Express LTD does not rely on legitimate interest as a lawful basis for processing personal data under the GDPR.
SENDING DATA OUTSIDE THE EEA
Personal data about individuals can be transferred to locations outside the European Economic Area (EEA). When this is done, Shahjalal Express LTD ensures that this transfer is lawful. We also make every effort to ensure that there is an appropriate level of protection and safeguards in place, in accordance with the GDPR.
DISCLOSURE OF INFORMATION
Shahjalal Express LTD may decide to share personal information with other external organisations. This is essential in the delivery of its services, to conduct its business and to comply with all regulations. Also where: We can share personal information to authorities that can include HMRC, FCA, Government agencies and other regulators based in the United Kingdom. Other relevant jurisdictions which may require reporting in certain circumstances. Professional advisers including accountants and auditors who provide consultancy, legal and accounting services. Companies that provide us with the identity verification of customers. Credit reference and fraud prevention agencies. Financial Service companies that help us to prevent, detect and report fraudulent and criminal activities. Companies that provide us with information about immigration status. Agents and paying out partners that provides business to Shahjalal Express LTD. Banks and other financial services companies that provide payment or remittances services. Companies that provide marketing services to Shahjalal Express LTD.
DATA SUBJECT RIGHTS
Data Subjects have certain rights in relation to their personal data: The right to access and rectify the information “Shahjalal Express LTD” holds about them. The right to erase or restrict processing. The right to object to processing. The right to data portability. Data Subjects can exercise their rights by contacting the DPO by email at email@example.com or in writing to:
Shahjalal Express LTD
231 East India Dock Road
When you choose to exercise your rights, it may delay or prevent Shahjalal Express LTD from performing its contractual and legal obligations. It could also mean that Shahjalal Express LTD will need to cancel a service that it may have with you. Shahjalal Express LTD may still be able to process personal data if it has a lawful basis of doing so.
REQUEST A COPY OF PERSONAL INFORMATION
You have the right to request a copy of the personal information that Shahjalal Express LTD holds. To do so, please either email your request at firstname.lastname@example.org or write to 231 East India Dock Road, Poplar, London, E14 0EG. Shahjalal Express LTD will not ask for a fee to access personal data. However, it may charge a reasonable fee if the request is clearly unfounded, repetitive or excessive. Alternatively, Shahjalal Express LTD can refuse to comply with a request in such circumstances. Shahjalal Express LTD can request specific information to help confirm an identity and to ensure the right to access personal data. We may also contact you to ask for further information in relation to your request to speed up our response. Shahjalal Express LTD will ensure that it provides the information in the commonly used electronic or written format. Shahjalal Express LTD reserves the right to withhold information if it has any adverse effects on the rights and freedoms of other Data Subjects. This means that disclosing that information can be against the public or business interest. Shahjalal Express LTD aims to respond to all legitimate requests within one month. Occasionally it may take an additional two months if the request is particularly complex or multiple requests have been made. In this case, Shahjalal Express LTD will notify you and explain why such an extension is necessary.
You have the right to withdraw consent for something you have consented to earlier such as Marketing. This can be achieved in the following ways: Using the Contact Us Form, through the website http://shahjalalexpress.co.uk/contact-us . Telephoning our Main Contact Centre on +44 20 7537 1419. Unsubscribe from any promotional messages that you have opted in for. By visiting our office. In writing to: 231 East India Dock Road, Poplar, London, E14 0EG. Please allow 10 working days for the systems update and Shahjalal Express LTD’s records to reflect the request to change your preferences.
Data subjects can report a concern on the Information Commissioners Office website at https://ico.org.uk/concerns/ or call their helpline on 0303 123 1113.
You need to ensure that you provide Shahjalal Express LTD with accurate and relevant information as well as informing us of any changes. Shahjalal Express LTD reports, as part of its legal obligations, to the regulatory authority based on the information provided. If inaccurate information is provided, Shahjalal Express LTD may not be able to provide services to the data subject.
AUTOMATED DECISION MAKING
Shahjalal Express LTD, in its processes, does not rely on automated decision making and profiling.
RETENTION OF INFORMATION
Shahjalal Express LTD will retain personal information in line with its Data Retention Policy. Shahjalal Express LTD will only retain personal data for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, it considers the amount, nature, and sensitivity of the personal data. If the personal information in no longer needed, Shahjalal Express LTD may destroy or delete it.
THIRD PARTY SITES AND SOCIAL MEDIA
media post/comments and any public reviews you send to us such as Facebook, will be shared under the terms of the relevant platform and could be made public. We do not control these platforms and are not responsible for this kind of sharing. *The Data Controller is a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. **The Data subject means an individual who is the subject of personal data. In other words, the data subject is the individual whom particular personal data is about.
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